Client Success Manager

Permanent employee, Full or part-time · Berlin

Position information

As a Client Success Manager, you will be the first point of contact for our clients and navigate them through their journey with the developed platform. 

You will collaborate with our clients, helping them with the initial setup of the platform, onboarding them to the product, and maintaining good relationships with them. You will respond to smaller technical questions, as well as guide more complex assessments of requirements to build and upsell additional features.
About us
Kiron Open Higher Education gGmbH is a non-profit organization founded in 2015 with the mission to enable access to high-quality education for refugees and underserved communities through digital solutions. Our team of Kironistas is international, agile, and thinks out of the box. We are education experts, techies, designers, project managers, communicators, grant writers, researchers, coffee-drinkers, innovators and dreamers, all united in our passion to democratise digital education.
In this role, you will
  • Respond to emails and other messages from clients and help them fix their challenges

  • Work on the product roadmap together with the Product Owner

  • Keep our documentation/user manual for the platform up to date

  • Assess the requirements and problems of all clients and find creative solutions for challenges or complex needs, in coordination with the Product Owner 

  • Negotiate prices and deadlines 

You will additionally improve / learn
  • In different areas of product and relationship management. 

  • You will have the possibility to shape and improve the technical functionality of our product. 

About You

To succeed and grow in this position, you will likely be:

  •  Passionate about digital education and learning

  • A tech-savvy, service-oriented person 

  • An  excellent communicator and relationship-builder

  • Comfortable working under pressure from clients and able to juggling easily between different deadlines and tasks 

  • Fluent in German and English

… and will likely have: 

  • Solid knowledge of building digital products

  • Managed different clients, ideally in the educational sector 

Ideally, you might also have: 

  • Worked with a learning management system before

  • Experience with creating digital learning materials 

  • Worked with clients as Key Account Manager

This profile draws on our experience of people who have been successful in this role in the past. We warmly encourage you to apply if you feel your experience and skills equip you for this job but are not listed here!

What you can expect at Kiron …

Your journey: 

After your first month, you will be fully onboarded and introduced to our current clients as a contact person. 

After three months, you will understand the structure of the platform,be familiar with all processes at Kiron, and  update and document the knowledge and processes.

After six months, you will fully understand the complexity of our platform in the broad context, assess our clients’ complex requirement, supervise the student assistant and transfer ideas into tangible materials for scalable client support 

After 1 year, you will have full ownership of strategic issues for current and new clients, as well as upselling procedures, and will create scalable materials to support the them. 

Your workplace:

  • We are a mission-driven organization committed to making a difference for underserved communities and passionate about the potential of education to change the world. 

  • We offer a flexible, agile and entrepreneurial work environment, where purpose, enthusiasm, and your ideas are valued.

We are a vibrant and international team based in Germany and Jordan.
Your compensation:

A transparent wage model provides the framework for salary decisions at Kiron. Ranges are based on the job category (e.g. software engineers, fundraisers), and the level of experience and responsibility expected of the role (junior / entry-level, professional / experienced, senior / expert, team / content lead). The final salary offer is made considering the candidate’s experience and expected contribution. 

The range foreseen for this role is between 3500 - 4500 Euros / monthly. 

You can also expect: 30 days of vacation, flexible working hours, remote working arrangements, 5 days of educational leave per year, team-building activities and opportunities for professional development. 

Are you ready to join our mission?

Then please submit your application via this link.  

You can expect at least two rounds of interviews and, in some cases, to complete a task. We will inform you about the process in our first interview. We will inform all applicants of the outcome of their application. 

If you have questions about the position or would like to discuss individual requirements relating to the application process and/or the demands of the role itself, please contact careers@kiron.ngo. 

Kiron is committed to empowerment and inclusion and continuously works to create a diverse, safe and inclusive environment. We welcome applications from all people - regardless of cultural and social background, gender, age, religion, worldview or sexual orientation. In line with our values, we especially encourage people with refugee or migration backgrounds, as well as people with disabilities, to apply. If you have any questions or constructive feedback on the topic of inclusion at Kiron, please get in touch with us.

Send us your application! 


 Please contact our People Team careers@kiron.ngo if you have any queries about the position or your application. 

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