• Respond to emails and other messages from clients and help them fix their challenges

• Work on the product roadmap together with the Product Owner

• Keep our documentation/user manual for the platform up to date

• Assess the requirements and problems of all clients and find creative solutions for challenges or complex needs, in coordination with the Product Owner 

• Negotiate prices and deadlines 

• In different areas of product and relationship management. 

• You will have the possibility to shape and improve the technical functionality of our product. 

To succeed and grow in this position, you will likely be:

•  Passionate about digital education and learning

• A tech-savvy, service-oriented person 

• An  excellent communicator and relationship-builder

• Comfortable working under pressure from clients and able to juggling easily between different deadlines and tasks 

• Fluent in German and English

… and will likely have: 

• Solid knowledge of building digital products

• Managed different clients, ideally in the educational sector 

Ideally, you might also have: 

• Worked with a learning management system before

• Experience with creating digital learning materials 

• Worked with clients as Key Account Manager

This profile draws on our experience of people who have been successful in this role in the past. We warmly encourage you to apply if you feel your experience and skills equip you for this job but are not listed here!

Your journey: 

After your first month, you will be fully onboarded and introduced to our current clients as a contact person. 

After three months, you will understand the structure of the platform,be familiar with all processes at Kiron, and  update and document the knowledge and processes.

After 1 year, you will have full ownership of strategic issues for current and new clients, as well as upselling procedures, and will create scalable materials to support the them. 

Your workplace:

• We are a mission-driven organization committed to making a difference for underserved communities and passionate about the potential of education to change the world. 

• We offer a flexible, agile and entrepreneurial work environment, where purpose, enthusiasm, and your ideas are valued.

A transparent wage model provides the framework for salary decisions at Kiron. Ranges are based on the job category (e.g. software engineers, fundraisers), and the level of experience and responsibility expected of the role (junior / entry-level, professional / experienced, senior / expert, team / content lead). The final salary offer is made considering the candidate’s experience and expected contribution. 

The range foreseen for this role is between 3500 - 4500 Euros / monthly. 

You can also expect: 30 days of vacation, flexible working hours, remote working arrangements, 5 days of educational leave per year, team-building activities and opportunities for professional development. 

Then please submit your application via this link.  

You can expect at least two rounds of interviews and, in some cases, to complete a task. We will inform you about the process in our first interview. We will inform all applicants of the outcome of their application. 

If you have questions about the position or would like to discuss individual requirements relating to the application process and/or the demands of the role itself, please contact careers@kiron.ngo. 

Kiron is committed to empowerment and inclusion and continuously works to create a diverse, safe and inclusive environment. We welcome applications from all people - regardless of cultural and social background, gender, age, religion, worldview or sexual orientation. In line with our values, we especially encourage people with refugee or migration backgrounds, as well as people with disabilities, to apply. If you have any questions or constructive feedback on the topic of inclusion at Kiron, please get in touch with us.