Student Assistant Quality Assurance and First-Level Support

Working Student, Part-time · Berlin

Position information
Starting Date: ASAP
Location: Berlin
Duration: Ideally 12 months
Working hours: 10-20 hours per week
About us
Kiron Open Higher Education gGmbH is a non-profit organisation founded in 2015 with the mission to enable access to high-quality education for refugees and underserved communities through digital solutions. Our team of Kironistas is international, agile and thinks out of the box. We are education experts, techies, designers, project managers, communicators, grant writers, researchers, coffee drinkers, innovators and dreamers, all united in our passion for democratising digital education. 

Kiron’s software development team is responsible for developing and maintaining our digital product Kiron Campus, which serves the needs of our end users, partner organisations and clients. Our ambition is to deliver a high-quality product to them. We believe bugs are significant - when you find them! We’d instead break our product and fix it before our users and clients do. To achieve our goal, we are searching for an ambitious quality assurance student assistant with a proactive work mentality to join our team and help us improve the quality of our products.

About the position…
As Quality Assurance and First-Level Support Student Assistant, you will be responsible for managing our quality assurance processes with regard to testing features, reporting and potentially fixing bugs. You will also own stakeholder communication with regard to first-level IT support, helping our users and clients resolve any technical issues that may occur.
You will own / guide:
  • Human-driven manual testing
  • Exploratory testing
  • Visual regression testing and bug reporting 
  • Managing client bug reports 
  • Handling first-level support requests from clients and users
You will gain new skills and improve your knowledge in the areas of:
  • Quality Assurance
  • Stakeholder Management/Communication
  • Software Testing
  •  UX
  •  IT Support
  • Automated software testing with end-to-end-tests
Your daily responsibilities will include the following
  • Cross-check functionality of new features with acceptance criteria and the definition of done.
  • Test functionality of new features 
  • Report bugs
  • Manage and resolve client or user IT support requests and bug reports
  • Creating and maintaining documentation and tutorials on how to do it is on our knowledge management system.
Internal stakeholders:
  •  Learning Designing Team
  • Kiron Digital Learning Solution Team (KDLS)
  • Jordan Team
  • Lebanon Team
External stakeholders:
  • White Label Clients
  • CIC-Partners
About You
You are currently enrolled as a student at a German university for a minimum of 12 months (preferably longer)and can commit between 10 and 20 hours per week.

To succeed and grow in this position, you will likely be:
  • Proactive in improving test cases as well as the QA workflows.
  • Passionate for identifying problems and developing new and creative ways to break software and identify potential issues.
  • Able to manage and communicate with different types of stakeholders.
  • Hands-on, Tech-Savvy, initiative and willingness to learn new things.
  • Excited about digital products, product design, and product management.
  • Extremely organised and meticulous with a friendly demeanour and open to feedback
  •  Process and quality driven, with a keen eye and a focus on continuous optimisation.
  • Reliable team member and ready to take on ownership and responsibility
  • Fluent in English and German, both in writing and speaking
… And will likely have: 
  • Knowledge of QA processes and testing methodologies
  • Experience in test automation
  • Experience in software development and/or product development
Ideally, you might also have the following: 
  • Some experience working with programming languages like Python or JavaScript etc.
  • Experience with UX/Product design
  • Experience using Jira
  • Knowledge of one of the common test frameworks, Software testing and DevOps
  • Knowledge of Agile & Scrum
  • Previous experience working in Quality Assurance
  • A technical background
Your compensation:
A transparent wage model provides the framework for salary decisions at Kiron. Student assistants are paid 12 Euros per hour, which would increase to 12.5 Euros after one year at Kiron.
You can also expect: 30 days of vacation, flexible working hours, remote working arrangements, team-building activities and opportunities for professional development. 
Your workplace:
  • We are a mission-driven organisation committed to making a difference for underserved communities and passionate about the potential of education to change the world. 
  • We offer a flexible, agile and entrepreneurial work environment, where purpose, enthusiasm, and your ideas are valued.
  • We are a vibrant and international team based in Germany and Jordan.
Are you ready to join our mission?
Then please submit your application.

There would be one interview round, and you would be asked to complete a task. All applicants will be informed of the outcome of their application.

If you have questions about the position or want to discuss individual requirements relating to the application process and/or the role’s demands, don’t hesitate to contact

Kiron Open Higher Education is committed to empowerment and inclusion and continuously works to create a diverse, safe and inclusive work environment. Therefore, we welcome applications from all people - regardless of cultural and social background, gender, age, religion, world-view or sexual orientation. In line with our values, we especially encourage people with refugee- or migration backgrounds, as well as people with disabilities, to apply. Please contact us if you have any questions or constructive feedback on the topic of inclusion at Kiron.
Send us your application! 

 Please contact our People Team if you have any queries about the position or your application. 

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